Trading as Hey Mats
Company No. 16808960 — Registered in England & Wales
Registered Office: 20 Wenlock Road, London, N1 7GU, United Kingdom
Website: heymats.shop
Email: support@heymats.shop
Business hours (UK): Mon–Fri, 9:00–17:00

We aim to answer support emails within 24–48 business hours.

Customer & Legal

Terms of Service
Privacy Policy
Return & Refund Policy
Shipping Policy
Contact Information
Cookie Policy

Ordering & Returns

Processing time: 2–5 business days
Estimated delivery: UK 3–7 days · EU 7–14 days · US/Intl 10–20 days
Returns accepted within 14 days of delivery (unused & in original packaging)
Custom/personalised items: non-returnable unless faulty
Damaged on arrival: report within 7 days for replacement or refund

Payments & Security

Secure checkout via Stripe. Card data is encrypted over TLS and processed off-site by PCI DSS Level 1 compliant providers.

We never store full card details. See our Privacy Policy and Cookie Policy for details on data and cookies.

Registered business information and transparent policies in compliance with Stripe and UK consumer law.

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